Monday, May 17, 2010

Erroneous Paperwork May Indicate a Bigger Secret

Many people suffering from mortgage nightmares haven't a clue what to look for when it comes to trying to uncover the dirty little secrets in their paperwork.  One good way to start is to request the papers. 

First start with all the legal papers associated with your present situation.  Your original mortgage documents, the deed or note, copies of any assignments of mortgage (you can get these from your courthouse or recorder of deeds office), the foreclosure papers.  Check out the dates. 

Thursday, May 13, 2010

Saxon needs to rethink their company values

"Our goal is to provide valued services with Care, Responsibility and Attention to detail to ensure a unique and positive experience with Saxon.

 At Saxon, we pledge to deliver courteous and knowledgeable responses to all customer inquiries. You can make a payment online or view your account history by logging in. Refer to our Frequently Asked Questions (FAQs) or Glossary for general information. Our highly trained agents have the knowledge and expertise needed to resolve most homeowner inquiries in the first call. For more specialized situations, our Home Preservation team will work to structure a resolution that provides a fair and equitable plan."

Wednesday, May 12, 2010

Morgan Stanley Investigation: Feds Looking Into Firm’s Mortgage Deals

May 12, 2010 by
Stephen Bernard, Huffington Post
Morgan Stanley shares dropped in premarket trading Wednesday following a report that the investment bank is facing an investigation into mortgage derivative deals.

Thursday, May 6, 2010

Reading for every borrower who applied for HAMP

Every borrower should take some time to read the 'Supplemental Directives' that govern the HAMP program.  When you are going through such a situation it is beneficial for you to know and understand the guidelines associated with the program. I printed copies and they were all inked up with notes and bright highlighted areas.  Learn what they are supposed to be doing so that you can hold them accountable for what they are not doing. 

Sunday, May 2, 2010

Oh, how times have changed...

     Gone are the days when businesses were concerned about how their customers felt about them.  I remember hearing stories about how it was back when my parents were young.  People felt a sense of loyalty to the places they shopped, the owners and their families.  You were known by name and they actually asked you how the family was.  When did big business get so big that they stopped caring about the people who, without them profits would be lost? 

Take the Saxon Exprience Survey

We are asking Saxon consumers to complete our online survey.  This survey is designed to help us identify how Saxon customers are being treated, if they believe they are victims of fraud and answer general questions associated with your loan.  Please take the time to contribute your experiences to our cause.  With your help, we'll prove Saxon Mortgage Services doesn't live up to what they say.

Click here to take survey

Am I really part of HAMP?

   I recently had a wonderfully long conversation with one of Saxon's customers. She was told she had qualified for the Homeowners Affordable Modification Program (HAMP).